---
title: "Invoicing for a Service Ticket"
slug: "invoicing-for-a-service-ticket"
updated: 2025-04-14T08:51:45Z
published: 2025-04-14T08:51:45Z
canonical: "docs.avontus.com/invoicing-for-a-service-ticket"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.avontus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Invoicing for a Service Ticket

Parts that are sent to servicing can be invoiced after a Service Ticket has been created.

To invoice a Service Ticket:

1. Click the **To Be Serviced** node under the appropriate Branch Office. ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-156E13AM.png)
2. Click the **To Be Serviced** tab. ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-H0UEHPKD.png)
3. Click the item that must be serviced.
4. Click the **Change** dropdown and select **Create Service Ticket for Selected Product**. ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-OVC28454.png) The *Service Ticket* dialog appears.
5. As necessary, click the **Service Date** calendar button ( ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/49fa2a37-e7f9-441e-bd2b-a4bf8a191fe2.png)). Quantify uses this date for billing. ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/e1c971c3-6832-4643-b4f0-da136a1b23a0.png) A calendar appears. ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/c0a30175-9efc-4958-839c-986f6cf2115b.png)
6. Locate and click the appropriate date.
7. Select the appropriate **Service result** radio button. Your options are
  - Normal (return to stock)
  - Damaged (not billable)
  - Scrap (billable)

> **Note**: When the service result is billable, the **Damage charge per part** text field in the bottom-right corner of the dialog will default to the replacement cost from the associated Rate Profile.

![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/29762e89-a218-4a13-83f4-6b140e0f13e5.png)
8. Click the **Service Details** tab. ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/821ede46-aaf9-4e1e-988f-23a887c47e07.png) The *Service Ticket* dialog refreshes.
9. To add a Consumable charge to the Service Ticket, click the **Add** button ( ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/14665982-5882-446c-94b5-e5ab4b2b26e5.png)). ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/e7cbbed7-6755-4499-8c84-376dc26d376e.png) The *Consumable for Product* dialog appears.
10. Click in the Consumable dropdown box and select the appropriate Consumable.

> **Note**: If this Consumable should be used every time a Service Ticket is created for this part, check the **Permanently add this item to the list of consumables for this product** checkbox

![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/12a52616-3cc6-4aa8-a955-9183ed93039c.png)
11. Click **OK**. ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/6ad22695-44ef-4864-b05e-95029d5fb2c2.png) The *Service Ticket* dialog returns.
12. Click in the **Quantity** cell and enter the quantity of the Consumable used.
13. Click in the **Price** cell and enter the price each for the Consumable item. ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/453896d0-fc10-4bf6-8f49-fb24365a1582.png)
14. Repeat the above five steps, as necessary.
15. To add an Additional Charge charge to the Service Ticket, click the **Add** button ( ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/14665982-5882-446c-94b5-e5ab4b2b26e5.png)). ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/d5f0d441-6bfd-4f5c-97e0-71c272e67c42.png) The *Additional Charge* *for Product* dialog displays.
16. Click the **Additional** Charge dropdown and select the appropriate Additional Charge.

> **Note**: If this Additional Charge should be used every time a Service ticket is created for this part, check the **Permanently add this item to the list of additional charges for this product** checkbox.

![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/93678069-7ef0-48f4-8ec2-f38644b49604.png)
17. Click **OK**.
18. Click in the **Quantity** cell and enter the quantity of the Additional Charge used.
19. Click in the **Price/Unit** cell and enter the price each for the Additional Charge item. ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/334381cd-4ddd-401c-9aa1-954f4c6ea788.png)
20. Repeat the above five steps, as necessary.
21. Click **OK**. Quantify refreshes to display the *Service Tickets* tab, showing that is has added the Service Ticket. ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/c9aad3b8-155e-4991-8be3-c05a82dc50ab.png)
22. Invoice the Job site, using a date that includes the Service Ticket date. For instructions, refer to [*Creating and Saving Invoices for a Job Site*](/v1/docs/creating-and-saving-invoices-for-a-job-site). The invoice will include charges for the Service Ticket. Quantify updates the Service Ticket item with the Job Site's Invoice number.