---
title: "Placing Equipment Out of Service"
slug: "placing-equipment-out-of-service"
updated: 2025-06-16T15:06:36Z
published: 2025-06-16T15:06:36Z
canonical: "docs.avontus.com/placing-equipment-out-of-service"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.avontus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Placing Equipment Out of Service

You can place equipment in an Out of Service queue at the time it is returned to a Branch Office that has an Out of Service queue associated with it.

> **Note**: If the Branch Office with the Out of Service queue is also set to count items on returns, refer to [*Placing Equipment Out of Service with Counting*](/v1/docs/placing-equipment-out-of-service-with-counting).
> 
> **Note:** The labels used for the Out of Service condition in your database can be changed in the *Global Options* dialog.
> 
> **Note**: If all items to be returned need to be sent to the Out of Service queue, refer to [*Returning All Equipment to Out of Service*](/v1/docs/returning-all-equipment-to-out-of-service).

To place equipment out of service when creating return shipments:

1. Locate and click the appropriate **Branch Office** and click the **Shipping** tab. ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-S9HXSO7U.png)
2. Begin creating a return Shipment by clicking the **Ship Items to Location** button ( ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/a0c6227d-62cc-4c04-8c9d-4b428180145e.png)). ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-PMLU2LZ8.png) The *New Direct Ship* dialog appears.
3. Click the **Rent Stop** calendar icon ( ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/90742b0e-70ba-4182-9c58-283700cbbf94.png)). ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-2LE0HO6D.png) The calendar appears. ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-5ELQVK5Y.png)
4. Locate and click the date on which the item(s) will be recorded as out of service.
5. Click the **Products** tab. ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-SWT9BN54.png)
6. Locate the item you want to place out of service. and click the item's **Out of Service** button ( ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/b1479441-4e55-4c20-b1a9-f6db11159988.png)). ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-ERQQLPOK.png) The *Out of Service* dialog appears.
7. Click in the appropriate **Quantity** text field(s) and enter the appropriate amount. Whichever text field(s) you use determines how Quantify categorizes the items: Damaged, Scrap or Lost/Missing.
8. Click in the appropriate **Notes** text field(s) and enter any notes.

> **Note:** These notes will appear in Out of Service reports, but not on invoices.
9. Click **OK**.

![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-D3YK0290.png) The *New Direct Ship* dialog returns. The items now appear in the **Out of Service** column. ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-7KRVT4IT.png)
10. Repeat the above steps as many times as necessary.
11. Click **Complete Shipment** in the *New Direct Ship* dialog. ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-H4P70V6G.png)

The **Bill of Materials** tab for the Shipment in the **Shipping** tab shows that Quantify has placed the items in the Out of Service queue on this Shipment.

![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-Z9RAHCNT.png)

The Out of Service queue shows the items.

![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-WDWWL2FM.png)

Also, you can use the **Change** menu on the **Out of Service** tab to bill the Job Site for the items. To archive out of service Products, move the items back to inventory or change the Out of Service condition.

![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/b0dc4632-e14c-4675-967e-3547a3d8cff6.png)