---
title: "Resolving a Discrepancy"
slug: "resolving-a-discrepancy"
updated: 2025-04-14T09:07:33Z
published: 2025-04-14T09:07:33Z
canonical: "docs.avontus.com/resolving-a-discrepancy"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.avontus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resolving a Discrepancy

When the count received is different than the Shipment count, there is a discrepancy in the Shipment. When this happens, the Shipment's icon has a red check (![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/752e7811-93b3-402e-b5cf-d479c147cd44.png)) and its status is Completed with Discrepancies. The Bill of Materials shows the Shipment's actual discrepancy count.

![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-3IEV6WVS.png)

> **Note:** Invoicing will not include Shipments that are in the Completed with Discrepancies status.

To resolve a discrepancy:

1. Locate and click the appropriate location and click the **Shipping** tab. ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-ETXJL78Y.png)
2. Click the appropriate Shipment(s), then click the **Bill of Materials** tab in the bottom of the interface. ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-1TY4PYO1.png)
3. Click the appropriate item in the **Bill of Materials** tab, then click the **Resolve Discrepancies** dropdown and select the appropriate resolution from the sub-menus. ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-YI90ABYI.png)
4. Repeat the above step for each appropriate item in the **Bill of Materials** tab. When you have resolved all discrepancies, Quantify updates the status of the delivery to Completed. ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-MOJAV402.png)