---
title: "Using a Return Shipment to Place Equipment in the To Be Serviced Queue"
slug: "using-a-return-shipment-to-place-equipment-in-the-to-be-serviced-queue"
updated: 2026-09-22T07:59:27Z
published: 2026-09-22T07:59:27Z
canonical: "docs.avontus.com/using-a-return-shipment-to-place-equipment-in-the-to-be-serviced-queue"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.avontus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Using a Return Shipment to Place Equipment in the To Be Serviced Queue

You can place equipment in the To Be Serviced queue at the time you return it to the Branch Office from a Job Site.

> **Note:** If the Branch Office requires counting of returned equipment (refer to [*Receiving Options - Count Shipments upon Receipt*](/v1/docs/configuring-a-job-site-to-count-shipments-upon-receipt) ), Quantify will display the **Service** checkbox when you receive/count the returned equipment, rather than on the return Shipment.

To use a return Shipment to place equipment in the To Be Serviced queue:

1. [Create the return shipment](/v1/docs/creating-a-new-shipment-editing-a-shipment-voiding-a-shipment-to-a-regular-job-site).
2. In the **Products** tab of the *New Direct Ship* dialog, click the **Service** checkbox for the Product(s) you want to move to the To Be Serviced queue.

> **Note:** If the **Service** checkbox for the Product was checked in the Product Catalog, the checkbox will be set by default.

![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-OJP5OG41.png)
3. Click **Complete Shipment** when ready. ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-UXYU438L.png) You can now view the selected Product(s) in the **To Be Serviced** tab of the **To Be Serviced** node. ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-O6A5ZHLY.png)