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When troubleshooting Avontus software issues, it can be helpful to retrieve the system logsview a record of the Windows Events Log. To retrieve Windows log information Event from your computer, follow these steps:

  1. When the error occurs, attempt to retrieve the log information as quickly as available. Doing this makes it easier to determine the source of, and troubleshoot, the crash. 
  2. In Windows Start Menu search for “Event Viewer” and run.
  3. Click Expand “Windows Log”.
  4. Click “Application”.
  5. Locate the error or errors which have times that most closely coincided with timing of the crash or error.
  6. Select error(s).
  7. Click the "Action" drop-down menu, choose "Save Selected Events..."
  8. Enter file name and click "Save."
  9. Select the correct Display Information, the “OK”.
  10. After saving the log, attach it to an email message and send to support@avontus.com.

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