---
title: "Manual Activation of Handset Designer"
slug: "manual-activation-of-handset-designer"
updated: 2023-08-03T10:45:31Z
published: 2023-08-03T10:45:31Z
canonical: "docs.avontus.com/manual-activation-of-handset-designer"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.avontus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manual Activation of Handset Designer

If you do not have an internet connection or are otherwise unable to use the Activate Online feature, you may request a manual activation code.

**Note:** Trial licenses of Handset Designer require online activation and an active internet connection during the trial period.

There are two ways to manually request activation: [with an email application/internet connection](/v1/docs/manual-activation-of-handset-designer) and [without and email application/internet connection](/v1/docs/manual-activation-of-handset-designer). Choose the best option based upon your computer's accessibility.

To manually activate Handset Designer:

1. Double-click the Handset Designer icon on your desktop.  
Handset Designer launches and the *Handset Designer* *License Info* dialog appears.
2. Click in the **Serial Number** text field and enter the serial number provided by your Avontus representative.  
This information is required. If you do not have a serial number, contact [support@avontus.com](mailto:support@avontus.com).
3. Click in the **Name** and enter the first and last name of the primary user of Handset Designer on this computer. This information is required.
4. Click in the **Company** text field and enter your full company name as licensed with Avontus Software.  
This information is required.
5. Click in the **Email** text field and enter a valid email address for the primary user.  
This information is required. Periodic emails may be sent to this address to inform users of updates and other product related information.
6. Click in the **Phone** text field and enter a valid contact phone number with country code.  
![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/0154346e-2c01-4ba8-b36d-ccf2d93ffff1.png)
7. Click **No internet access? Activate Manually**.  
![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/37d7c069-c58d-4205-a1d6-3fe6e02af684.png)

The *Manual Activation* dialog appears. Use the appropriate procedure below.

## Email Client Available (w/ Internet Connection)

If an email client is available:

1. Click **Email Request**.  
![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/addbaa63-7396-4faa-8369-543136c0927a.png)  
This launches your email client, with a a new email message addressed to Avontus Support and containing the registration information.  No additional information is required.  
![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/94b7b58b-37ce-44e3-a9bd-07790840368d.png)
2. Click **Send** to send the message.  
**Warning:** Do not remove or alter the information in the **License Details** section. This information is required to receive an activation code.

## Email Client Not Available (No Internet Connection)

If an email client is not available and/or if the computer does not have an active internet connection:

1. Click **Request Manually**.  
![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/e07a67cd-0779-46f5-8718-1ba114d184ea.png)  
The *Handset Designer - Request License User Info* dialog appears.
2. If you have an internet connection and can send the request through an email service,
  1. Click **Copy to Clipboard**  
**![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/dc706245-add1-4a60-9ad9-19a3f9c6a53a.png)**
  2. Paste the copied text into a new email message with a subject *Handset Designer License Request*.
  3. Send this request to [support@avontus.com](mailto:support@avontus.com).  
**Warning:** Do not remove or alter the information in the **License Details** section. This information is required to receive an activation code.
3. If you *do not*have an internet connection:
  1. Call Avontus Support at +1 (800) 848-1860 to provide your license and registration information over the phone.
  2. Alternately, you may copy this information to a portable storage device and attach it to an email sent from another computer.

## Entering an Unlock Code

You will receive your unlock code via email from Avontus Support.

Once you do:

1. Double-click the Handset Designer icon on your desktop.  
Handset Designer launches and the *Handset Designer* *License Info* dialog appears.
2. Click ***No internet access? Activate Manually.***  
****![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/f2406bf2-320a-42e3-a843-de82d797b4b4.png)****
3. Copy the complete code sent from support to your clipboard.  
This will be a long character string that includes numbers, letters and symbols.
4. Click **Paste From Clipboard** to paste this information into the dialog.
5. Click **Apply Unlock Code.**  
****![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/77fe5281-af52-4125-8686-9a584dbe6215.png)****   
A confirmation dialog appears.
6. Click **OK** in this dialog and in any other dialogs that appear.  
Handset Designer launches.