---
title: "Placing Equipment Out of Service with Counting"
slug: "placing-equipment-out-of-service-with-counting"
updated: 2025-06-16T15:06:52Z
published: 2025-06-16T15:06:52Z
canonical: "docs.avontus.com/placing-equipment-out-of-service-with-counting"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.avontus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Placing Equipment Out of Service with Counting

When returning equipment to a Branch Office that requires counting of equipment on returns, you will identify the equipment as Out of Service at the time the return is counted.

> Note: you will need to enable counting on a Branch Office. Please see [Setting up Counting on a Branch Office](/v1/docs/setting-up-counting-on-a-branch-office) for more information.

To place equipment out of service when creating return shipments:

1. Locate and click the appropriate **Branch Office** and click the **Shipping** tab. ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-Q67OUINN.png)
2. Begin creating a return Shipment by clicking the **Ship Items to Location** button ( ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/fff1269c-9e1e-4981-b5f9-522f3d85ea46.png)). ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-DYF8H66G.png)
3. Click the **Rent Stop** calendar icon ( ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/5e5c5b87-eb8e-4921-a92c-dcbe438b3cd5.png)). ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-WQKMF2LO.png) The calendar appears. ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-53DRSIG8.png)
4. Locate and click the date for the Rent Stop date for the return Shipment. This date will also be set to the item(s) that will be recorded as out of service.
5. Click the **Products** tab. ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-2GGFX3RT.png)
6. Locate the item you want to place out of service.
7. Click the item's **To Ship** cell and enter the quantity to be returned as out of service.

> **Note**: The Out of Service control is not available in the *Direct Shipment* dialog because Counting is enabled
8. Repeat the above step as many times as necessary. ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-ZZGIR31Z.png)
9. Click **Complete Shipment**. ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-U6UQB52C.png) The shipment was saved in To Be Received status under the appropriate Branch Office.
10. Locate and click the Shipment, then click the **Receive Selected Shipment** button ( ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/93a2851f-b2fe-4ee2-aee1-f473dc45f24c.png)). ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-8Q7EW31Q.png) The *Receiving* dialog appears, displaying the **Products** tab and the items waiting to be received.

> **Note**: The Out of Service control is available.
11. Click in the appropriate cell in the **Received** column and enter the number of items received that are not Out of Service. ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-88LQOU2M.png)
12. Click the appropriate **Out of Service** button ( ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/5a7cdbac-d014-4db0-84ee-8c734e78c184.png)). ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-5MKGVV4V.png)
13. Click in the appropriate **Quantity** field(s) and enter the appropriate quantity.
14. Click in the appropriate **Notes** text field(s) and enter any notes.

> **Note:** These notes will appear in Out of Service reports, but not on invoices.
15. Click **OK**. ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-AH5BJ9VB.png)
16. Repeat the above steps as many times as necessary.
17. Click **Receive Shipment**. ![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-ROHPCXCA.png)

Quantify categorizes the Shipment as received with a status of **Completed**.

![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-JQMF5N2S.png)

The items appear in the Out of Service queue for the Branch Office.

![](https://cdn.document360.io/ae69c864-58f0-4711-91e1-d1c2f7dff95f/Images/Documentation/image-PWA1UJTY.png)