I have a customer that did not return everything from a job. How do I charge/invoice them for the missing items?
Answer:
It is recommended that you use the Out of Service feature to manage and bill for these Products.
Note: The Out of Service feature is optional by location and may need to be enabled.
Missing or damaged products can be returned from a Job Site using the Out of Service feature. Out of Service items can default as billable or be marked as billable, as necessary. Pricing can also be defaulted based upon the Job Site's Rate Profile Replacement Cost or manually edited. Based upon the Rent Stop Date for the Return, the Out of Service Products will be charged to the customer in the appropriate billing cycle. For more information, refer to Old-Working with Out of Service Items.