I am generating invoices for a job site that has a return. The amount of the calculated return credit does not match what was originally invoiced for rent for the same parts. Why?
Answer:
This is most likely due to a Rent Adjustment that was added or removed after the items were originally invoiced. This would apply to Adding Rental Period Adjustment Rules to a Job Site or Rate Profile rate adjustments. The adjustment affects the rental rate of the item for a time period or through a date range. If the return is during an adjusted time frame, the credit will be adjusted as well.
Example:
Product A is Invoiced in advance for the first 60 days on rent at a rate of 1.5.
A Rental Period Adjustment Rule that applies a discount of 50% for days 31-60 on rent is added to the Job Site .
Product A is returned on day 55. The 5 day credit will be calculated at a rate of .75 (not the originally billed rate of 1.5), because of the applied Rental Period Adjustment Rule, resulting in a smaller credit than expected.