This article includes helpful information and troubleshooting tips for activating Handset Designer.
Unable to Connect to Activation Server
This message can occur for one of two reasons:
No internet connection
In order to use the Activate Online feature, you must have an active internet connection. Refer to Manual Activation of Handset Designer for activation instructions for computers without an internet connection.
Note: Trial licenses of Handset Designer require online activation and an active internet connection during the trial period.
Connection to activation server is blocked
Network and firewall settings, user permissions and/or internet security can prevent connection to the activation server despite having an active internet connection.
Activation Server Cannot be Contacted
This message can occur for the same reasons as noted in Unable to Connect to Activation Server above.
Unable to Activate this Computer
This message most commonly occurs when the serial number/license entered is already activated on another computer. Refer to Deactivation for more information.